So What Does Government 2.0 Look Like?
Mark Drapeau, over at O’Reilly Radar, brings a private sector example into the discussion about what public sector social media engagement, or Government 2.0, should look like.
If a goal of Government 2.0 is to provide citizens better services, and a strategy towards reaching that goal is to use social media tools to communicate better with citizens on multiple channels, it seems to me that listening and responding better to comments and complaints would be a great tactic.
In some ways, this is very similar to the point Clemo made in the comments to the post about about Twitter use by Fortune 100 companies yesterday.
Ultimately, to be truly successful, these tools have to be about helping people accomplish what they want to accomplish, not what the companies behind them hope to achieve.
Has anyone seen any particularly good or bad examples of the use of social media tools by the federal government?